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Are you detail-oriented, organised, and a skilled communicator? We're looking for a Hotel Banking and Office Administrator who thrives in a dynamic environment, excels at financial tasks, and can support accommodation guests and the management team. Role: Hotel/Accommodation Admin Reports to: Venue Manager Location: Mount Gambier Hotel Employment Type: Casual or Part-time Hours: 15-25 per week; shift times can be discussed, e.g. school hours. Rate: Level 4, Hospitality Industry General Award 2020 Banking & Financial Administration: - Verify hotel POS takings and prepare cash for banking.
- Maintain accurate cash handling, stock, and till procedures.
- Record banking amounts in spreadsheets and report any discrepancies.
- Monitor safe balances and report variances in line with hotel policy.
- Prepare petty cash vouchers and assist with financial reporting.
Communication & Coordination: - Manage email correspondence with head office, suppliers, and guests.
- Respond professionally to inquiries, reviews, and requests.
- Handle incoming and outgoing mail, ensuring timely communication with all stakeholders.
General Administration: - Provide administrative support to the Venue Manager.
- Maintain filing systems and manage office supplies.
- Answer calls, take messages, and redirect inquiries as appropriate.
- Assist in planning promotions and marketing activities.
Accommodation & Bookings: - Oversee reservation systems to ensure smooth guest experiences.
- Adjust daily rates based on occupancy and market demand per management guidelines.
- Ensure compliance with WHS policies and maintain inventory supplies.
What We’re Looking For: - Exceptional written and verbal communication skills, with attention to detail.
- Proficiency in banking and financial basics, including spreadsheet management.
- High competency in Microsoft Office applications (Excel, Word, Outlook).
- Strong organisational and time-management skills.
- A customer-focused mindset with a professional approach to guest interactions.
Nice to have but not essential: - Previous hospitality experience so you have an understanding of business operations
- RSA and willingness to jump up and help with service or cover breaks as required
- More hours available in the bar and restaurant if desired/suitable
Why Matthews Hospitality Group? As part of the Matthews Hospitality Group, you’ll enjoy a comprehensive range of benefits designed to support your professional growth, well-being, and work-life balance: - Career Development: Access to leadership training, ongoing professional development, and opportunities for career progression within a supportive family-owned business
- Health & Well-being: Discounted gym memberships along with access to Bupa Health Plans to prioritise your physical and mental health
- Meal Benefits: On-site meal account plus a 40% discount on meals across all our hotels in South Australia and additional perks.
- Sustainability Initiatives: Join an organisation that reduces our environmental impact through eco-friendly practices and local sourcing.
- Financial Perks: Benefit from our positive salary packaging options, including novated leasing and superannuation support, allowing you to maximise your take-home pay
- Employee Wellness: With accredited Mental Health First Aiders in every hotel, you can access mental health support services to help maintain a positive work environment.
Essential: - Admin, banking, and computer literacy
- Accommodation and guest service experience
- Good time management and attention to detail
- Availability on weekdays, hours flexible
- Weekends and public holidays are not required
How to apply: If you're ready to excel in a pivotal administrative role, apply today! Please submit your resume with a short cover letter to Bri,Venue Manager. Mount Gambier SA 5290 |
