Assistant Venue Manager

Mount Gambier Hotel | Full-Time Leadership Opportunity | Matthews Hospitality Group

The Mount Gambier Hotel is seeking an experienced and motivated Assistant Venue Manager to join our leadership team and help deliver an exceptional hospitality experience in one of the region’s most iconic venues.

Recently revitalised, the Mount Gambier Hotel combines premium dining, vibrant culture, modern gaming facilities, and quality accommodation under one roof. Known for its welcoming atmosphere, elevated food and beverage offerings, and strong connection to the local community, the hotel has become a destination for both locals and visitors to the Limestone Coast.

Working closely with the Venue Manager, you will play a key role in leading service standards, supporting operational performance, and developing a strong team culture across all areas of the business.

This is an excellent opportunity for a passionate hospitality professional ready to step into a senior leadership role within a respected South Australian hospitality group.

About the Venue

The Mount Gambier Hotel offers a diverse hospitality experience, including:

• A stylish front bar with a strong beverage and social offering
• A premium bistro delivering high-quality dining experiences
• A busy gaming lounge providing professional and responsible service
• A well-stocked bottleshop serving the local community

With high-volume service periods, regular functions, and strong local patronage, the venue requires a leader who thrives in a dynamic and professional hospitality environment.

About the Role

As Assistant Venue Manager, you will support the Venue Manager in the day-to-day leadership of the hotel, ensuring operational excellence, strong financial performance, and an outstanding guest experience.

You will lead by example on the floor, mentor team members, and help drive a culture of professional hospitality, accountability, and continuous improvement.

Key Responsibilities

• Support the Venue Manager in overseeing the daily operations of the hotel
• Lead service delivery across the hotels operations
• Maintain high standards of customer experience, presentation, and service
• Assist with budget management, financial performance, and sales targets
• Ensure compliance with liquor licensing, gaming regulations, and WHS requirements
• Support recruitment, onboarding, and performance development of team members
• Assist in planning and delivering events, promotions, and community initiatives
• Handle guest feedback professionally and resolve issues with confidence
• Contribute to a positive workplace culture and strong team engagement

About You

You are a confident hospitality leader who understands the importance of delivering both high-quality service and strong operational performance.

You will bring:

• Previous experience in a hospitality leadership role (Duty Manager, Food and Beverage Manager or similar)
• Strong knowledge of food & beverage service and hotel operations
• Experience working in fast-paced, multi-department venues
• Excellent leadership and team development skills
• Strong organisational and problem-solving ability
• Knowledge of liquor licensing, gaming regulations, and WHS compliance
• A genuine passion for hospitality and guest experience

Why Join Matthews Hospitality?

Matthews Hospitality Group is a proudly South Australian, family-owned business with more than 85 years of hospitality experience. Our venues are built on strong values, genuine service, and creating spaces where both guests and team members feel welcome.

When you join our team, you’ll benefit from:

• Career growth opportunities across a portfolio of leading SA venues
• Supportive leadership and strong team culture
• Staff benefits including meal perks, health discounts, and salary packaging
• Professional development and leadership training opportunities
• The chance to build your career within a respected hospitality group
• Salary $78,000 – $85,000 per year (commensurate with experience)

If you’re ready to take the next step in your hospitality leadership career and contribute to a venue known for quality, community, and great service, we would love to hear from you.

Apply now to join the team at the Mount Gambier Hotel.