Love where you work and join us at the South Eastern Hotel, part of Matthews Hospitality Group, a pioneering South Australian family business with 80 years of history.

Making others feel good, feels great!

This philosophy is why we love what we do, for our people and our customers.

• Be empowered and empower others as part of a supportive team
• Being respectful and showing compassion is the heart of our behaviour
• Showing up for success is how we drive each other to achieve
• We uphold professional standards and lead by example
• We operate our business and conduct ourselves with honesty and integrity

ABOUT US 

The South Eastern Hotel is a renowned establishment known for its commitment to providing top-notch service and a welcoming atmosphere. We take pride in our team of highly experienced professionals who are dedicated to delivering exceptional experiences to our valued customers.

THE JOB  

• Leadership: As the Gaming Manager, you will be responsible for leading a team of dedicated gaming staff, fostering a positive work environment, and promoting a strong team spirit. You'll be the guiding force behind the gaming department, inspiring and motivating your team to deliver outstanding customer service.

• Gaming Operations: You will oversee the day-to-day gaming operations, ensuring compliance with all relevant regulations and maintaining the highest standards of quality and fairness in all gaming activities. Your goal is to create a safe and enjoyable gaming environment for our customers.

• Customer Service: Providing exceptional customer service is at the core of our values. As the Gaming Manager, you will lead by example in delivering outstanding service to our guests, ensuring they have an unforgettable gaming experience.

• Staff Training and Development: You will be responsible for training new gaming staff, providing ongoing coaching to the team, and identifying opportunities for skill development. Your goal is to nurture a highly skilled and motivated team.

• Performance Management: Monitoring staff performance and conducting regular evaluations will be part of your responsibilities. You will provide feedback, recognize achievements, and address any performance issues with professionalism and empathy.

• Compliance: Upholding gaming regulations and ensuring all staff members are well-versed in the relevant laws and guidelines is crucial. As the Gaming Manager, you will guarantee that the gaming department operates within legal boundaries.

ABOUT YOU

As a key member of the management team, you will possess a hands-on approach, exceptional ability to multitask, and a passion for providing the ultimate customer experience. Utilising your leadership and service skills ensuring the comfort, safety, and enjoyment of our guests is our number one priority. 

ESSENTIAL SKILLS, PERSONAL ATTRIBUTES AND QUALIFICATIONS:

• Proven experience in a gaming, preferred management role or a similar leadership position.
• Strong passion for gaming and a solid understanding of gaming machines and the gaming industry.
• Exceptional interpersonal and communication skills to effectively lead and inspire a team.
• Professionalism and the ability to maintain a high level of integrity and confidentiality.
• Demonstrated ability to handle challenging situations and provide excellent customer service.
• Knowledge of gaming regulations and compliance standards.
• A positive attitude, adaptability, and a solution-oriented mindset.
• Flexibility to work up to 45 hours a week over a 7-day roster including opens, closes, and weekends is required.
• Solid knowledge of beverage products and bar presentation
• Experience scheduling, managing, and training staff, preferred.
• Can work under pressure and tight deadlines
• RSA and RP Badge (Essential)
• Basic and Advanced Gaming (RSG1 and RSG 2) (Essential)

THE PERKS

We emphasize being an employer of choice and offer excellent career opportunities including ongoing training and development, a competitive salary, recognition, and company discounts.

• Competitive award-based salary 
• Superannuation and leave entitlements as per Fair Work Act 2009 
• Salary packaging and sacrificing options with superannuation, vehicles, and personal electronics. 
• Time-off-in-lieu for overtime or public holidays worked
• Discounted gym memberships and Bupa private health 

APPLYING

Please have your resume and cover letter ready to upload, answer all the questions in the application process, and hit submit. 

We look forward to hearing from you!